Effective
communication skills within medicine or life in general are crucial to
successful interaction with people. Working as a doctor within a healthcare
setting you will be frequently communicating with all levels of people during
the course of your typical day. This could extend to senior colleagues, junior
colleagues, patients, relatives and even further; you are interacting with
numerous different types of people in different situations looking for
different outcomes. You could be trying to persuade some, influence another, or
resolving conflict between two parties.
When
faced with these interactions there are three critical factors you need to
focus on:
·
What are you trying to achieve?
·
What behaviours will you use and expect?
·
How successful were you?
Suitable
for all grades and specialties of doctor, the aim of Effective Medical Communication Skills for Doctors is
to enable you to explore the principles of advanced communication skills within
a clinical environment. Our CPD accredited course (8 CPD points) has been
designed by experienced consultants to improve the assertiveness and confidence
of those doctors working with a diverse range of people within a healthcare
setting.
Furthermore,
when you book onto this course you will receive a pre-course module to complete
prior to attendance worth one CPD point. Additionally, having finished our
communication skills course you will be able to complete a post-course module
also worth one CPD point reflecting on what you have learned and integrated
into your practice.
The
features of our medical communication skills course include:
·
Being able to name five barriers to effective communication and
how to design a strategy to overcome them all
·
Recognising the seven ways to influence others, including
knowing when and when not to use each
·
Perceiving each of the four different personality styles and how
to deal with them, understanding how opposites require behavioural strategies
·
Naming the percentages used in the TRIAD and your assertive
rights
·
Discovering how assertive you are in your daily practice and the
differences between aggression, passivity and assertiveness
·
Dealing with conflict and understanding how transactional
analysis can assist such situations
·
Naming the three ego states and how to recognise them
·
Exploring how to truly listen effectively – generally in life
people hear but do not really listen. Those that do really listen will have an
advantage
·
Considering how different people take in information and relate
to different communication styles –understanding the different styles allows us
to use the appropriate style to relay the message effectively
Furthermore, at the
end of our course you will be able to:
·
Keep a record of your
learning experiences so that learning points can be reflected upon and referred
to after the course
·
Have the opportunity
to prepare a detailed Action Plan which sets SMART objectives (activities with
timescales), together with a Record of Learning and Action Plan, a method of
incorporating what you have learnt into your everyday practice and earning you
additional CPD
To book onto this
course, select a date and location from the drop down list above and then click
the ‘Add to basket’ button where you will be able to pay by card, cheque or
invoice request.